Privacy Policy:

At Pinaca Technologies Private Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when using our mobile application.

• Data Collection: We may collect certain information such as your device information and device IP Address when you use our app. This information is collected solely for the purpose of providing you with a personalised and seamless user experience.
• Data Usage: The information collected from you may be used to enhance the functionality of our app, improve our services, and provide you with relevant information and updates related to TDS. We will not disclose or sell your personal information to any third parties without your explicit consent.
• Data Security: We implement industry-standard security measures to protect your personal information from unauthorised access, loss, or alteration. These measures include encryption, firewalls, and regular security audits.
• Third-Party Services: Our app may integrate with third-party services, such as external resources and documents. Please note that these services have their own privacy policies, and we encourage you to review them separately as we cannot be held responsible for their practices.
• Data Retention: We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

App Access Policy:

• Usage Restrictions: The TDS Chatbot app is intended for use by individuals aged 18 and above. By using our app, you agree to comply with all applicable laws and regulations.
• No User Authentication: Our app does not require user authentication. However, we strongly recommend keeping your device secure and not sharing it with unauthorised individuals to protect your personal information.
• User Responsibility: You are responsible for maintaining the confidentiality of any information you provide through the app and for ensuring the accuracy of the information you provide.
• Prohibited Activities: Unauthorised use of the app, attempts to access restricted areas, or any other malicious activities are strictly prohibited. We reserve the right to suspend or terminate access to the app for individuals found in violation of these policies.

Data Safety Policy:

• Data Encryption: We use industry-standard encryption techniques to secure the transmission and storage of data within our app. This ensures that your personal information is protected against unauthorised access.
• Regular Updates and Patches: We continuously monitor and update our app to address any security vulnerabilities. Regular patches and updates are applied to maintain the highest level of data safety.
• Data Backup: We have implemented robust data backup procedures to ensure that your data is securely stored and can be recovered in the event of any unforeseen circumstances.
• Data Access Controls: Access to user data is strictly limited to authorised personnel who require it for the provision of services or maintenance of the app. We enforce strict access controls and regularly review our procedures to ensure data safety.
• Third-Party Services: When integrating with third-party services, we conduct thorough due diligence to ensure their compliance with data protection regulations. However, we cannot guarantee the security practices of these external services.